ClearWay Patient Health Advocacy and Navigation

Clear, Transparent Pricing

investment in your care

At ClearWay, we believe that patients and families deserve clarity not only in healthcare, but also in the cost of advocacy services.

Our goal is to provide personalized support, trusted guidance, and experienced advocacy without hidden fees or unexpected charges.

Quick Overview

Discovery Consultation

Free

30 minutes • telehealth or in-person

Initial Visit

Included

First session of your package • 60 min

Ongoing Advocacy

 $189/hr

or pre-paid packages below

How We Work Together

Every engagement follows the same simple sequence — and you are not asked to commit to anything until after we've talked.

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Free 30-min Discovery Consultation

A no-pressure conversation, by telehealth or in person, to understand what you need and decide together whether ClearWay is the right fit. No charge, no obligation.

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Choose Your Package

Right after our consultation, you'll receive an email with a one-click link to your private client portal. Pick the package that fits, sign the service agreement, and place a card on file and schedule you first visit.

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Initial Visit (60 Min, Firm)

The first session of your package — a comprehensive intake where we review your records, gather your full history, and start building your care plan.

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Ongoing Advocacy

The remaining hours in your package cover the work ahead — research, appointment prep, calls with your medical team, insurance appeals, follow-up check-ins, and progress reviews.

Hourly Rate & Pre-Paid Packages

Standard hourly rate: $189 per hour, billed in 15-minute increments. Use hourly billing for ad-hoc help, second-opinion reviews, or short-term projects.

Pre-Paid Packages

Pre-paid blocks lock in a lower effective rate and give you a clear budget for ongoing work. Hours don't expire for 12 months from purchase. Unused hours are non-refundable.

Pay-As-You-Go Hourly No Minimum $189/hr Billed per session at time of booking appointment
Starter Block 5 hours $898 $180/hr (5% off)
Standard Block 10 hours $1,748 $175/hr (7.5% off)
Comprehensive Block 20 hours $3,402 $170/hr (10% off)
Monthly Retainer Up to [X] hrs/month [$X,XXX/mo] Up to 10% off

Custom retainer arrangements available for complex, long-term cases — let's talk.

What's Included in Your Hours

Your billed time covers any direct work on your behalf.

Included

  • Telehealth and in-person consultations
  • Medical records review and organization
  • Research on your condition, treatment options, providers, and clinical trials
  • Preparation for medical appointments, including written question lists
  • Joining medical appointments by phone or video as your advocate
  • Communication with your medical team, insurers, and care facilities on your behalf
  • Insurance claim review, denial appeals, and benefits navigation
  • Care plan creation, follow-up check-ins, and written progress summaries
  • Encrypted HIPPA compliant email and secure-message correspondence between sessions

Not Included

  • Medical, legal, or financial advice — ClearWay is an advocate and navigator, not a clinician, attorney, or financial advisor
  • Prescription medications, lab tests, or any clinical services
  • Third-party costs (e.g., medical record retrieval fees, courier or notary services) — billed at cost with prior approval
  • Travel beyond 5 miles from service area listed billed at $0.80 per mile

Insurance & Payment

Self-pay Only

Patient advocacy services are not currently covered by health insurance, Medicare, or Medicaid. ClearWay is a self-pay practice with transparent pricing.

Accepted Methods

All major credit and debit cards. Payment is processed securely through our client portal.

Cancellation & Rescheduling

At Least 24 Hours' Notice:

No charge to cancel or reschedule.

Less Than 24 Hours' Notice or No-show:

Billed at 50% of the scheduled session rate.

Discovery Consultations:

Reschedule any time at no cost.

Common Questions About Pricing

Why Don't You List a Single Flat Fee?

Every client's situation is different. A short insurance appeal might take three hours; coordinating care for a serious chronic illness can take dozens of hours over many months. Hourly billing and packages let you pay only for the help you actually need.

How Do I Know How Many Hours I'll Need?

After your free 30-minute discovery consultation and your initial visit, we'll give you a realistic estimate of the scope of work. Most clients start with the Starter or Standard block and adjust from there.

What if I Run Out of Pre-paid Hours?

You can purchase additional hours at the same package rate or continue at the standard hourly rate—whichever you prefer. We'll always notify you before you reach the end of your block so there are no surprises.

Do You Offer Reduced Rates for Financial Hardship?

On a limited basis, yes. If cost is a barrier, please mention it during your discovery consultation — we can discuss what's possible.

Are Services Confidential?

Absolutely. ClearWay follows HIPAA-aligned privacy practices. Your records, communications, and information are protected and never shared without your written consent.